Standard Return Policy
There are few important things to keep in mind when returning a product:
- Contact us within 30 days of purchase, from the date you receive it.
- Only items that have been purchased directly from Capri Tools, online or via phone, can be returned to us.
- Items purchased through other retailers must be returned to the retailer with respect to their return policy.
- Please ensure that the item you are returning is repackaged to the way when you received it.
However, there are items that are ineligible for return:
- Customized, Special Ordered products
- Capri Tools e-Gift Cards
Does Capri Tools cover return shipping?
Capri Tools does not provide a pre-paid shipping label for return.
Once we receive your item, we will process the refund immediately.
- If you paid by credit or debit cards, refund will be sent to the original card-issuing bank within five business days. For questions regarding when the credit will be posted, contact your card-issuing bank for more information.
- For orders paid via Affirm, refund will be refunded via your Affirm’s account.