Return Policy

Return Policy

Capri Tools wants you to be excited with your new purchase. However, if you need to return an item, see our return policy below.

Standard Return Policy

There are few important things to keep in mind when returning a product:

  • Contact us within 30 days of purchase, from the date you receive it.
  • Only items that have been purchased directly from Capri Tools, online or via phone, can be returned to us. 
  • Items purchased through other retailers must be returned to the retailer with respect to their return policy.
  • Please ensure that the item you are returning is repackaged to the way when you received it.

However, there are items that are ineligible for return:

  • Customized, Special Ordered products
  • Capri Tools e-Gift Cards

Refund

Once we receive your item, we will process the refund immediately. 

  • If you paid by credit or debit cards, refund will be sent to the original card-issuing bank within five business days. For questions regarding when the credit will be posted, contact your card-issuing bank for more information.
  • For orders paid via Affirm, refund will be refunded via your Affirm’s account. 

How to Return an Item

Fill out the form below with all the information. We will email the return instructions to you.

You can find your Order Number# under the My Accounts page.

Return Form
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